FAQ

Absolutely! As you can see we designed a elongated mask to cover your neck. (yes it does look a little funny but it's worth it!)

Every order comes with tracking. You should receive an email with tracking information as soon as your item ships. You may also use our tracking page.

We always recommend that you consult with your physician or other qualified health care professional before using LED products or if you are seeking medical advice. 

Anyone who is potentially sensitive to light should take caution before using LED products. For example, women who are pregnant, people with epilepsy, or people who are taking certain medications such as tetracycline, steroids, or cortisone injections (which may cause light sensitivity) should not use LED products, and must consult with their physician or healthcare provider. 

Studies have shown that its completely safe for BIPOC. Check this video by Dr. Alexis Stevens.

We have a presence in both the UK and the US. However we also have warehouses in Europe and Asia for logistical reasons since we ship worldwide.

First make sure your Cleopatra Light Therapy Mask is charged. Once fully charged you can remove any makeup and cleanse your face.

Once you've done that you can simply flip the safety power switch on, then tap in the middle of the mask to power on (use your entire palm if you have difficulty).

Then switch to your desired color (right side above the eye if looking at it).

In addition to this you can also select an intensity level. Refer to our product page to see the instructions or see our Manual that you physically receive.

Please reach out to our team and we'd be happy to assist.

The original Cleopatra Mask is exclusively sold through cleopatramask.com or approved clinics, salons, and spas with a strict MSRP. There are no other authorized sites. Just like how our app store and play store links will take you back to our site here.

It's possible that you may have typoed your email. But the most likely scenario is that it may have ended up in your spam. Please check there first. If not feel free to reach out of course and we can help you!